Hi Arthur, > - I hope the complete logic can be saved in templates as well :-)
yes, a complete change including all workorders and conditions/actions can be saved as template. > - The approval WO's are a bit... uneasy. When I can already set the CAB, > it would be cool if there was some mechanism to automagically request > approval from each CAB member. You can set up a notification based on events, such as "ChangeCABUpdate".. > - Use Ready or Accepted for the WOs? The idea of the workorder states are documented in this overview image: http://doc.otrs.org/itsm/2.0/en/html/x1075.html But, of course, you can change the behavior of the workorder state machine. > - Not sure how I can do a successful close/failed/... depending on the PIR. You could define a PIR workorder, and set up a condition that if this workorder is "closed" then the chage should be set to "successful", and if it is "canceld" the change should be "failed". Best regards, Udo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
