I was trying to figure out stats more. . .I wish I could even find
documentation on the different types of reports and the limitations of
how they can be used. . .it seems that some of them only work with
certain options even though they offer more.
I was working with the TicketSolutionResponseTime type. It appears that
it only measures response time on closed tickets. That makes sense for
solution time, but not for response time??
Anyway, the bug is that when I choose Evaluation by: all the ones that
have working hours. . .the report doesn't find the values, but still
keeps placeholders and zeros. Basically, I chose 5, but then when I
generate the report, it only puts the proper headings, but it puts 0
values in all the columns that shouldn't be there. . .so, the headings
don't match at all. . .
Anyway, it is a bug. . .
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