Added.
----- Original Message -----
From: Nils Leideck - ITSM <[email protected]>
To: "User questions and discussions about OTRS." <[email protected]>
Sent: Thursday, May 27, 2010 4:22:02 AM
Subject: [otrs] Bug? in Stats
Hi,
On 26.05.2010, at 09:37, TechFan wrote:
I was trying to figure out stats more. . .I wish I could even find
documentation on the different types of reports and the limitations of
how they can be used. . .it seems that some of them only work with
certain options even though they offer more.
I was working with the TicketSolutionResponseTime type. It appears
that it only measures response time on closed tickets. That makes
sense for solution time, but not for response time??
Anyway, the bug is that when I choose Evaluation by: all the ones that
have working hours. . .the report doesn't find the values, but still
keeps placeholders and zeros. Basically, I chose 5, but then when I
generate the report, it only puts the proper headings, but it puts 0
values in all the columns that shouldn't be there. . .so, the headings
don't match at all. . .
Anyway, it is a bug. . .
Please be so kind and put your experiences into this bug id:
http://bugs.otrs.org/show_bug.cgi?id=5398
Thank you!
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected] <mailto:[email protected]>
[email protected]
http://webint.cryptonode.de / a Fractal project
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