Hi, On 26.05.2010, at 09:37, TechFan wrote:
> I was trying to figure out stats more. . .I wish I could even find > documentation on the different types of reports and the limitations of how > they can be used. . .it seems that some of them only work with certain > options even though they offer more. > > I was working with the TicketSolutionResponseTime type. It appears that it > only measures response time on closed tickets. That makes sense for solution > time, but not for response time?? > > Anyway, the bug is that when I choose Evaluation by: all the ones that have > working hours. . .the report doesn't find the values, but still keeps > placeholders and zeros. Basically, I chose 5, but then when I generate the > report, it only puts the proper headings, but it puts 0 values in all the > columns that shouldn't be there. . .so, the headings don't match at all. . . > > Anyway, it is a bug. . . Please be so kind and put your experiences into this bug id: http://bugs.otrs.org/show_bug.cgi?id=5398 Thank you! Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
