Hi
I would like to limit the values in the dropdown when tickets are
created. I added the code below to /use/share/otrs/Kernel/config.pm, but
it did not have any effect.
$Self->{TicketAcl}->{'ACL-Name-1'} = {
Properties => {
Ticket => {
Queue = ['NOC'],
},
},
Possible => {
Ticket => {
Service = ['Notification'],
},
},
};
Some questions:
* My config.pm file has 3 sections (I am not a perl expert, just
started learning) one that starts with "BEGIN", one that starts with
"sub Load" and a bit that starts with use strict; In which part should
the ACLs go?
* Should ACLs be enabled in the SysConfig somehow?
Louis
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