Hello all!!
I want to add a new answer to the right panel of AgentTicketZoom
(OTRS2.4.7+ITSM1.3). Currently, I have email-answer and phone-answer. I
want to add my custom-answer.
In order to try a test first, I'd use AgentTicketCompose.pm as a
template and I created AgentTicketComposeCustom.pm. I did modify
AgentTicketZoom.pm and AgentTicketZoom.dtl
After this changes, I restarted apache server, but this new answer,
never appers on the right block of AgentTicketZoom......do I need to
modify/include anythin more? My new module is registered correctly,
because I can call it directly from the browser....
Thx in advance!
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