First of all, you would never have to modify the ZZZA(A)uto files directly.
You also probably should not modify Ticket.xml, just create a file called Custom.xml, put your configuration in it, put it in the same directory and run the SysConfig in the Admin interface. So if your code is not executed please try and dump out some values from AgentTicketZoom.pm or the other modules to see why the block where your DTL is rendered is not executed. BTW this seems to evolve more into a topic suitable for the dev@ list... ((enjoy)) Michiel Beijen Senior Consultant Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It's the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Tue, Jun 22, 2010 at 3:12 PM, magicboiz <[email protected]> wrote: > Hi Alexander, > > by registering I mean "registered into OTRS", not only in the pearl > code...... > > > this is a little summary of the steps i've followed: > > 1.- Modify AgentTicketZoom.dtl: new block:AgentAnswerComposeCustom > 2.- Modify AgentTicketOverviewPreview.dtl: new > block:AgentAnswerComposeCustom > 3.- New Kernel/Module AgentTicketComposeCustom.pm derivated from > AgentTicketCompose.pm > 4.- Modify Ticket.xml: Now I have some new ConfigItems related with > AgentTicketComposeCustom and ResponseFormatCustom > 5.- Modify AgentTicketZoom.pm in order to include a call to > AgentAnswerComposeCustom block > 6.- Modify ZZZAAuto.pm and register > Ticket::Frontend::AgentTicketComposeCustom and some properties > > Even with these steps, I'm still trying to get the new custom answer > displayed into the AgentTickZoom page..... > > > > El 22/06/2010 13:44, Alexander Halle escribió: >> >> magicboiz wrote : >>> >>> I want to add a new answer to the right panel of AgentTicketZoom >>> (OTRS2.4.7+ITSM1.3). Currently, I have email-answer and phone-answer. I want >>> to add my custom-answer. >>> >>> In order to try a test first, I'd use AgentTicketCompose.pm as a template >>> and I created AgentTicketComposeCustom.pm. I did modify AgentTicketZoom.pm >>> and AgentTicketZoom.dtl >>> >>> After this changes, I restarted apache server, but this new answer, never >>> appers on the right block of AgentTicketZoom......do I need to >>> modify/include anythin more? My new module is registered correctly, because >>> I can call it directly from the browser.... >> >> Hi, >> >> if "registering the module" refers to the perl code then you still have to >> register the module in the SysConfig to add the GUI command. Search for >> "registration" in SysConfig and then look at >> Frontend::Agent::ModuleRegistration. >> >> Regards >> >> Alexander >> >> -- >> radprax Gesellschaft fuer medizinische Versorgungszentren mbH, >> Bergstr. 7 - 9, 42105 Wuppertal, >> Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 >> Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. >> Renate Tewaag >> Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 >> Web: http://www.radprax.de >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
