magicboiz wrote :
I want to add a new answer to the right panel of AgentTicketZoom
(OTRS2.4.7+ITSM1.3). Currently, I have email-answer and phone-answer. I
want to add my custom-answer.
In order to try a test first, I'd use AgentTicketCompose.pm as a
template and I created AgentTicketComposeCustom.pm. I did modify
AgentTicketZoom.pm and AgentTicketZoom.dtl
After this changes, I restarted apache server, but this new answer,
never appers on the right block of AgentTicketZoom......do I need to
modify/include anythin more? My new module is registered correctly,
because I can call it directly from the browser....
Hi,
if "registering the module" refers to the perl code then you still have
to register the module in the SysConfig to add the GUI command. Search
for "registration" in SysConfig and then look at
Frontend::Agent::ModuleRegistration.
Regards
Alexander
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