How can I enable the notifications to be sent more ever we do not have customers all are internal agents
On Wed, Jun 30, 2010 at 4:18 PM, Leonardo Certuche < [email protected]> wrote: > Hi, > > There is no need to postmaster filter as long as the subject of the > original notification remains intact (for the ticket part, at least). > > So for example if the subject of the notification sent to your customer > when a ticket is created looks like: > > [Ticket#1052405] A new ticket has been created > > Then if your customer replies it with the subject > > Re: [Ticket#1052405] A new ticket has been created > > That message will be included in the original ticket. > > Give it a try, it works > > > On 30 June 2010 05:24, Siva Prasad <[email protected]> wrote: > >> Hi All, >> >> My scenario is like this. >> >> I created a ticket in OTRS and after that If I'm going to receive any >> updates to that ticket by POP3 POstmaster, I want to create a post master >> filter where it adds the email as a note to the exisiting ticket rather than >> creating a new ticket for that. >> >> One of the OTRS members said that this will be possible if we have ticket >> number in the subject line but didnt said much about the Post Master filter >> creation. >> >> Can some one please let me know what are the rules I need to define to >> achieve this . >> >> HOW SHOULD THE POST MASTER FILTER SHOULD BE?? >> >> Thanks >> Siva Prasad >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > -- > Leonardo Certuche > www.itconsultores.com.co > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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