>From 2.4.5 (I think), there's Notification(Event) at /otrs/ index.pl?Action=AdminNotificationEvent You can configure any notification there to be sent to anyone
Leonardo Certuche www.itconsultores.com.co On 30 June 2010 06:09, Siva Prasad <[email protected]> wrote: > How can I enable the notifications to be sent more ever we do not have > customers all are internal agents > > > > > On Wed, Jun 30, 2010 at 4:18 PM, Leonardo Certuche < > [email protected]> wrote: > >> Hi, >> >> There is no need to postmaster filter as long as the subject of the >> original notification remains intact (for the ticket part, at least). >> >> So for example if the subject of the notification sent to your customer >> when a ticket is created looks like: >> >> [Ticket#1052405] A new ticket has been created >> >> Then if your customer replies it with the subject >> >> Re: [Ticket#1052405] A new ticket has been created >> >> That message will be included in the original ticket. >> >> Give it a try, it works >> >> >> On 30 June 2010 05:24, Siva Prasad <[email protected]> wrote: >> >>> Hi All, >>> >>> My scenario is like this. >>> >>> I created a ticket in OTRS and after that If I'm going to receive any >>> updates to that ticket by POP3 POstmaster, I want to create a post master >>> filter where it adds the email as a note to the exisiting ticket rather than >>> creating a new ticket for that. >>> >>> One of the OTRS members said that this will be possible if we have ticket >>> number in the subject line but didnt said much about the Post Master filter >>> creation. >>> >>> Can some one please let me know what are the rules I need to define to >>> achieve this . >>> >>> HOW SHOULD THE POST MASTER FILTER SHOULD BE?? >>> >>> Thanks >>> Siva Prasad >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >> >> -- >> Leonardo Certuche >> www.itconsultores.com.co >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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