Hello, IMAP will always remove messages from inbox once downloaded. Try POP3 if you want to keep them.
About not creating tickets, check your log after clicking on "Run now!", probably you didn't set default priority so OTRS is unable to create the expected ticket Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 21 September 2010 11:31, DM_Julio Angulo <[email protected]>wrote: > Hi team, i have configured OTRS to download e-mail using imap but does > not create ticket and eliminates this emails from the inbox, > > Question: > > how i repair; to create tickets, and not delete messages?. > > > > Tnx all > > > > Julio Cesar Angulo Quiroz > > Telf.: 997066155 > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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