Tnx Michael i try your solution Julio Cesar Angulo Quiroz Telf.: 997066155
-----Mensaje original----- De: [email protected] [mailto:[email protected]] En nombre de Michiel Beijen Enviado el: Martes, 21 de Septiembre de 2010 12:56 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] otrs delete email boxes Actually, in my experience and to my knowledge, with both mechanisms OTRS will remove the original messages from the mailboxes. If you want to keep the original messages for whatever reason, what you can do best is a two tier approach: incoming message >> box A >> box B >> OTRS or alternatively: Incoming message >> box A >> OTRS |-->> box B So you have two mailboxes, box A and box B. In the first scenario, you create a forward rule that keeps the mail in Box A but sends it through to Box B. Mail in Box B is processed by OTRS as usual. The second scenario is that you create a rule on box A where you forward all incoming mail to box B and archive there, then you process mail in box A with OTRS. Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com OTRS brings true mobility to the Help Desk: The OTRS iPhone App free download http://www.otrs.com/en/products/iphone-app/ On Tue, Sep 21, 2010 at 7:42 PM, Leonardo Certuche <[email protected]> wrote: > Hello, > > IMAP will always remove messages from inbox once downloaded. Try POP3 if you > want to keep them. > > About not creating tickets, check your log after clicking on "Run now!", > probably you didn't set default priority so OTRS is unable to create the > expected ticket > > Leonardo Certuche > www.itconsultores.com.co > Medellín, Colombia > > > > On 21 September 2010 11:31, DM_Julio Angulo <[email protected]> > wrote: >> >> Hi team, i have configured OTRS to download e-mail using imap but does not >> create ticket and eliminates this emails from the inbox, >> >> Question: >> >> how i repair; to create tickets, and not delete messages?. >> >> >> >> Tnx all >> >> >> >> Julio Cesar Angulo Quiroz >> >> Telf.: 997066155 >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
