Instead of using POP3 or IMAP, I would recommend creating the ticket at delivery time by using the PostMaster.pl script.
In my system I have configured my mail server (exim) to query the MySQL db used by OTRS to find out in what queue the ticket should be created. This has several advantages: - I can define the email addresses associated to the queues in which to create the tickets through the OTRS web interface - No need to add headers - Tickets are created instantly - No need to create operating system / virtual users for mail system You can also do it without the MySQL part and let PostMaster.pl find out in which queue to create the tickets. This should work with less advanced mail servers. Animo! Alan On Wed, Sep 22, 2010 at 2:42 AM, Leonardo Certuche <[email protected]> wrote: > Hello, > > IMAP will always remove messages from inbox once downloaded. Try POP3 if you > want to keep them. > > About not creating tickets, check your log after clicking on "Run now!", > probably you didn't set default priority so OTRS is unable to create the > expected ticket > > Leonardo Certuche > www.itconsultores.com.co > Medellín, Colombia > > > > On 21 September 2010 11:31, DM_Julio Angulo <[email protected]> > wrote: >> >> Hi team, i have configured OTRS to download e-mail using imap but does not >> create ticket and eliminates this emails from the inbox, >> >> Question: >> >> how i repair; to create tickets, and not delete messages?. >> >> >> >> Tnx all >> >> >> >> Julio Cesar Angulo Quiroz >> >> Telf.: 997066155 >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
