Hi Claude, You should configure the inbound email addresses under Admin > System Email Addresses, then they will no longer be included in replies from your agents. -- Mike
On Wed, Oct 13, 2010 at 12:25 PM, PREF31 OTRS <[email protected]> wrote: > Hi, > > When I compose a mail to a customer, I don't want to send a copy to the > PostMaster Mail Account. I search in Sysconfig and I find this option > "Ticket::Frontend::ComposeExcludeCcRecipients" in "Ticket -> > Frontend::Agent::Ticket::ViewCompose" but changing this option in Yes or No > don't change the bcc when OTRS compose a mail. > > Where can I configure this option ? > > Also I want a response without signature for a queue and a response with > signature for another queue. > I find the "ResponseFormat" in "Ticket -> > Frontend::Agent::Ticket::ViewCompose" but it's the same for all the queues. > So I can't delete the $QData{"Signature"}. I try to configure the queues > with no signature but a signature is required when I configure a queue and a > signature can't be empty. > How can I proceed ? > > > Thanks and regards > > Claude > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
