Hi,
Thanks for your response, it's ok. The address is no longer include in
replies.
Regards
Claude
-------- Message original --------
Sujet : Re: [otrs] problem when composing mail to customer
De : Michiel Beijen <[email protected]>
Pour : User questions and discussions about OTRS. <[email protected]>
Date : 14/10/2010 18:57
Hi Claude,
You should configure the inbound email addresses under Admin > System
Email Addresses, then they will no longer be included in replies from
your agents.
--
Mike
On Wed, Oct 13, 2010 at 12:25 PM, PREF31 OTRS
<[email protected]> wrote:
Hi,
When I compose a mail to a customer, I don't want to send a copy to the
PostMaster Mail Account. I search in Sysconfig and I find this option
"Ticket::Frontend::ComposeExcludeCcRecipients" in "Ticket ->
Frontend::Agent::Ticket::ViewCompose" but changing this option in Yes or No
don't change the bcc when OTRS compose a mail.
Where can I configure this option ?
Also I want a response without signature for a queue and a response with
signature for another queue.
I find the "ResponseFormat" in "Ticket ->
Frontend::Agent::Ticket::ViewCompose" but it's the same for all the queues.
So I can't delete the $QData{"Signature"}. I try to configure the queues
with no signature but a signature is required when I configure a queue and a
signature can't be empty.
How can I proceed ?
Thanks and regards
Claude
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