Hi, try to use this link:
http://localhost/otrscvs/customer.pl?Action=CustomerTicketMessage;Subaction=StoreNew;Expand=3;Dest=1||Postmaster;Subject=Test;Body=Test;PriorityID=3 or for your case: Action=CustomerTicketMessage;Subaction=StoreNew;Expand=3;Subject=New+project;Body=Project+name On 11.11.2010, at 20:14, GARDAIS Ionel wrote: > Hi, > > Following the blog entry > http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/ , I tried to adapt > it to Frontend::Customer::ModuleRegistration::CustomerTicketMessage > > Unfortunately, the link : > Action=CustomerTicketMessage&Subaction=StoreNew&Subject=New+project&Body=Project+name > > raises the following error : > > Error: Need TicketID! Comment: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: > linux Time: Thu Nov 11 19:59:26 2010 > > Message: Need TicketID! > > Traceback (6339): > Module: Kernel::System::Ticket::Article::ArticleCreate (v1.259) Line: 118 > Module: Kernel::Modules::CustomerTicketMessage::Run (v1.73) Line: 409 > Module: Kernel::System::Web::InterfaceCustomer::Run (v1.55) Line: 956 > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler > (unknown version) Line: 48 > Module: (eval) (v1.42) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.42) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > Looks like it ask for a TicketID but this should be a template … > Is there something wrong ? > > Thanks, > Ionel > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
