Hurray Nils ! It worked :) I'm still having a problem with the menubar.
Here is how it looks : two "buttons" side-by-side instead of a sub-menu.
<<inline: Capture d’écran 2010-11-13 à 11.54.19 .png>>
<<inline: Capture d’écran 2010-11-13 à 11.54.42 .png>>
Should a specific module be developped to handle sub item for the "New ticket" menu ? Ionel Le 12 nov. 2010 à 21:36, Nils Leideck - ITSM a écrit : > Hi, > > try to use this link: > > http://localhost/otrscvs/customer.pl?Action=CustomerTicketMessage;Subaction=StoreNew;Expand=3;Dest=1||Postmaster;Subject=Test;Body=Test;PriorityID=3 > > or for your case: > > Action=CustomerTicketMessage;Subaction=StoreNew;Expand=3;Subject=New+project;Body=Project+name > > > On 11.11.2010, at 20:14, GARDAIS Ionel wrote: > >> Hi, >> >> Following the blog entry >> http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/ , I tried to >> adapt it to Frontend::Customer::ModuleRegistration::CustomerTicketMessage >> >> Unfortunately, the link : >> Action=CustomerTicketMessage&Subaction=StoreNew&Subject=New+project&Body=Project+name >> >> raises the following error : >> >> Error: Need TicketID! Comment: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 >> OS: linux Time: Thu Nov 11 19:59:26 2010 >> >> Message: Need TicketID! >> >> Traceback (6339): >> Module: Kernel::System::Ticket::Article::ArticleCreate (v1.259) Line: 118 >> Module: Kernel::Modules::CustomerTicketMessage::Run (v1.73) Line: 409 >> Module: Kernel::System::Web::InterfaceCustomer::Run (v1.55) Line: 956 >> Module: >> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler >> (unknown version) Line: 48 >> Module: (eval) (v1.42) Line: 204 >> Module: ModPerl::RegistryCooker::run (v1.42) Line: 204 >> Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170 >> Module: ModPerl::Registry::handler (v1.99) Line: 31 >> >> Looks like it ask for a TicketID but this should be a template … >> Is there something wrong ? >> >> Thanks, >> Ionel >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > — > Nils Leideck > Senior Consultant > http://webint.cryptonode.de / a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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