Hi, the Customer interface doesn’t support submenus yet.
The fact that new menu items are added with a same CSS identifier is a known bug and will hopefully be fixed before going live. Please subscribe to the bug to show that you have interest in getting the bug fixed, otherwise R&D will of course concentrate on other issues. http://bugs.otrs.org/show_bug.cgi?id=6200 Cheers, Nils On 13.11.2010, at 12:00, GARDAIS Ionel wrote: > Hurray Nils ! > > It worked :) > I'm still having a problem with the menubar. > > Here is how it looks : two "buttons" side-by-side instead of a sub-menu. > <Capture d’écran 2010-11-13 à 11.54.19.png> > <Capture d’écran 2010-11-13 à 11.54.42.png> > > Should a specific module be developped to handle sub item for the "New > ticket" menu ? > > Ionel > > > > Le 12 nov. 2010 à 21:36, Nils Leideck - ITSM a écrit : > >> Hi, >> >> try to use this link: >> >> http://localhost/otrscvs/customer.pl?Action=CustomerTicketMessage;Subaction=StoreNew;Expand=3;Dest=1||Postmaster;Subject=Test;Body=Test;PriorityID=3 >> >> or for your case: >> >> Action=CustomerTicketMessage;Subaction=StoreNew;Expand=3;Subject=New+project;Body=Project+name >> >> >> On 11.11.2010, at 20:14, GARDAIS Ionel wrote: >> >>> Hi, >>> >>> Following the blog entry >>> http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/ , I tried to >>> adapt it to Frontend::Customer::ModuleRegistration::CustomerTicketMessage >>> >>> Unfortunately, the link : >>> Action=CustomerTicketMessage&Subaction=StoreNew&Subject=New+project&Body=Project+name >>> >>> raises the following error : >>> >>> Error: Need TicketID! Comment: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 >>> OS: linux Time: Thu Nov 11 19:59:26 2010 >>> >>> Message: Need TicketID! >>> >>> Traceback (6339): >>> Module: Kernel::System::Ticket::Article::ArticleCreate (v1.259) Line: 118 >>> Module: Kernel::Modules::CustomerTicketMessage::Run (v1.73) Line: 409 >>> Module: Kernel::System::Web::InterfaceCustomer::Run (v1.55) Line: 956 >>> Module: >>> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler >>> (unknown version) Line: 48 >>> Module: (eval) (v1.42) Line: 204 >>> Module: ModPerl::RegistryCooker::run (v1.42) Line: 204 >>> Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170 >>> Module: ModPerl::Registry::handler (v1.99) Line: 31 >>> >>> Looks like it ask for a TicketID but this should be a template … >>> Is there something wrong ? >>> >>> Thanks, >>> Ionel >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> — >> Nils Leideck >> Senior Consultant >> http://webint.cryptonode.de / a Fractal project >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
