Dear Robert, this is where you should use Workorders :-)
Especially for Risk Analysis, Testing, Backout, etc ... Based on their outcome, the Change can be “guided” through you workflow in an automated way. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 11.01.2011, at 01:41, Robert Poreba wrote: > Hello, > > > > I’m currently testing the latest OTRS ITSM 3.0 beta1 version. > > > > I would like to modify the ‘Add Change’ form (ITSM Change -> New) so it > contains more text fields similar to ‘Description’ and ‘Justification’. > > Ideally I would like to add attributes like ‘Risk Analysis’ and ‘Test Plan’ > that need to be populated when the Change is created. > > > I know I can use FreeText fields but it looks like FreeText are only > dropdown boxes and we need fully editable text fields. > > > > Already spent few hours on it but no luck so far. > > Any ideas? > > > > - > > Thanks > > Robert > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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