Dear Robert, you can add ChangeFreeText fields also without predefined values which will result in normal input fields - but they are just one line in size.
What is about saving a Change Template that has all the Workorders predefined? Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 11.01.2011, at 12:06, Robert Poreba wrote: > Thank you Nils, > > I though so, however our management finds it too complicated. > > They would like a user to specify Risk Analysis within the Change Request > form, together with Justification to reduce the number of 'clicks' required ;) > > Does that mean that Change text attributes are fixed and there is no way to > add FreeText fields that are editable rather than drop-down? > > -- > Kind Regards, > Robert > > On Tue, Jan 11, 2011 at 10:40 AM, Nils Leideck <[email protected]> > wrote: > Dear Robert, > > this is where you should use Workorders :-) > > Especially for Risk Analysis, Testing, Backout, etc ... Based on their > outcome, the Change can be “guided” through you workflow in an automated way. > > Cheers, Nils > > — > Nils Leideck > Senior Consultant > > http://webint.cryptonode.de / a Fractal project > > On 11.01.2011, at 01:41, Robert Poreba wrote: > >> Hello, >> >> >> I’m currently testing the latest OTRS ITSM 3.0 beta1 version. >> >> >> I would like to modify the ‘Add Change’ form (ITSM Change -> New) so it >> contains more text fields similar to ‘Description’ and ‘Justification’. >> >> Ideally I would like to add attributes like ‘Risk Analysis’ and ‘Test Plan’ >> that need to be populated when the Change is created. >> >> >> I know I can use FreeText fields but it looks like FreeText are only >> dropdown boxes and we need fully editable text fields. >> >> >> Already spent few hours on it but no luck so far. >> >> Any ideas? >> >> >> - >> >> Thanks >> >> Robert >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
