Nils, Ok, if WorkOrders and Change Templates is the only way to do it then I will need to convince the management that we have no other option. I'll see how it goes.
Thanks again. -- Kind Regards, Robert On Tue, Jan 11, 2011 at 11:11 AM, Nils Leideck <[email protected]>wrote: > Dear Robert, > > you can add ChangeFreeText fields also without predefined values which will > result in normal input fields - but they are just one line in size. > > What is about saving a Change Template that has all the Workorders > predefined? > > Cheers, Nils > > — > Nils Leideck > Senior Consultant > > http://webint.cryptonode.de / a Fractal project > > On 11.01.2011, at 12:06, Robert Poreba wrote: > > Thank you Nils, > > I though so, however our management finds it too complicated. > > They would like a user to specify Risk Analysis within the Change Request > form, together with Justification to reduce the number of 'clicks' required > ;) > > Does that mean that Change text attributes are fixed and there is no way to > add FreeText fields that are editable rather than drop-down? > > -- > Kind Regards, > Robert > > On Tue, Jan 11, 2011 at 10:40 AM, Nils Leideck <[email protected]>wrote: > >> Dear Robert, >> >> this is where you should use Workorders :-) >> >> Especially for Risk Analysis, Testing, Backout, etc ... Based on their >> outcome, the Change can be “guided” through you workflow in an automated >> way. >> >> Cheers, Nils >> >> — >> Nils Leideck >> Senior Consultant >> >> http://webint.cryptonode.de / a Fractal project >> >> On 11.01.2011, at 01:41, Robert Poreba wrote: >> >> Hello, >> >> >> I’m currently testing the latest OTRS ITSM 3.0 beta1 version. >> >> >> I would like to modify the ‘Add Change’ form (ITSM Change -> New) so it >> contains more text fields similar to ‘Description’ and ‘Justification’. >> >> Ideally I would like to add attributes like ‘Risk Analysis’ and ‘Test >> Plan’ that need to be populated when the Change is created. >> >> >> I know I can use FreeText fields but it looks like FreeText are only >> dropdown boxes and we need fully editable text fields. >> >> >> Already spent few hours on it but no luck so far. >> >> Any ideas? >> >> >> - >> >> Thanks >> >> Robert >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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