Dear Sridhar, can you post an LDIF of your otrs test user?
Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 19.01.2011, at 03:56, sridhar.reddap...@arcs.org.au wrote: > Hi, > > I am trying to make otrs integrate with openldap for agent authentication. My > ldap allows anon query and I can query ldap from otrs without any problems > I had this in Config.pm > > ######LDAP CONFIG ###### > $Self->{AuthModule} = 'Kernel::System::Auth::LDAP'; > $Self->{'AuthModule::LDAP::Host'} = '192.168.56.130'; > $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=sridhar,dc=com'; > $Self->{'AuthModule::LDAP::UID'} = 'uid'; > > $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=otrs,ou=groups,dc=sridhar,dc=com'; > $Self->{'AuthModule::LDAP::UserAttr'} = 'UID'; > $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid'; > $Self->{'AuthModule::LDAP::Params'} = { > port => 389, > timeout => 120, > async => 0, > version => 3, > }; > > > $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP'; > $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://192.168.56.130'; > $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=sridhar, dc=com'; > $Self->{'AuthSyncModule::LDAP::UID'} = 'uid'; > $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { > UserFirstname => 'givenName', > UserLastname => 'sn', > UserEmail => 'mail', > }; > $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [ > 'otrs', > ]; > > ######END OF LDAP CONFIG ####### > > If I try to login with ldap user, I am getting "Login failed! Your username > or password was entered incorrectly." Error message. I can see below log in > apache error_log > > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jan 19 13:52:16 2011 > > Message: No UserID found for 'otrsuser1'! > > Traceback (6751): > Module: Kernel::System::User::UserLookup (v1.111) Line: 746 > Module: Kernel::System::Auth::Auth (v1.49) Line: 216 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.58) Line: 201 > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 48 > Module: (eval) (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > Am I missing anything? should AuthSyncModule module automatically sync all > users in otrs group to mysql? In my case I still have only two users I have > initially created in mysql database users table. Any help is much appreciated. > > Thanks, > Sridhar.. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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