----- "Nils Leideck" <[email protected]> wrote:
> Ok, additional questions:
>
1. Did you setup the Auth Sync Module?
I had this config part in my Config.pm file, Is that what I need to setup Auth
Sync Module?
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://192.168.56.130';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=sridhar, dc=com';
$Self->{'AuthSyncModule::LDAP::UID'} = 'uid';
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'otrs',
];
2. Did you create the user manually in the agent database already?
No, I am expecting users will be synced from LDAP to DB. Am I correct?
3. Please post LDIF of otrs access group
dn: cn=otrs,ou=groups,dc=sridhar,dc=com
objectClass: groupOfNames
cn: otrs
description: otrs group
member: uid=otrsuser,ou=people,dc=sridhar,dc=com
member: uid=otrsuser1,ou=people,dc=sridhar,dc=com
member: uid=otrsuser2,ou=people,dc=sridhar,dc=com
member: uid=otrsuser3,ou=people,dc=sridhar,dc=com
structuralObjectClass: groupOfNames
entryUUID: 02781f06-b6fc-102f-9d31-d59e94f85bc7
creatorsName: cn=Manager,dc=sridhar,dc=com
createTimestamp: 20110118030846Z
entryCSN: 20110119031235Z#000000#00#000000
modifiersName: cn=Manager,dc=sridhar,dc=com
modifyTimestamp: 20110119031235Z
4. Did you take care of case sensitive for config values?
Yes.
Thanks Again,
Sridhar..
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