Hi Nils,
Thanks for your response, here is ldif of test user
dn: uid=otrsuser1,ou=people,dc=sridhar,dc=com
objectClass: organizationalPerson
objectClass: posixAccount
objectClass: inetOrgPerson
objectClass: person
objectClass: top
uid: otrsuser1
uidNumber: 10004
gidNumber: 10004
displayName: Otrs User1
givenName: Otrs1
sn: User1
cn: Otrs User1
homeDirectory: /home/otrsuser1
o: SRIDHAR
description: Otrs User1
structuralObjectClass: inetOrgPerson
entryUUID: 73281132-b70d-102f-8ca3-9dd5df4589a5
creatorsName: cn=Manager,dc=sridhar,dc=com
createTimestamp: 20110118051337Z
userPassword:: e1NTSEF9NndaLzVEZWNJcFk3OVJXd3JoYTAzbmNKZHhwUlJuY2I=
mail: [email protected]
entryCSN: 20110119031328Z#000000#00#000000
modifiersName: cn=Manager,dc=sridhar,dc=com
modifyTimestamp: 20110119031328Z
Cheers,
Sridhar..
----- "Nils Leideck" <[email protected]> wrote:
> Dear Sridhar,
>
can you post an LDIF of your otrs test user?
>
Cheers, Nils
>
>
>
>
>
>
>
>
>
> —
> Nils Leideck
> Senior Consultant
>
> http://webint.cryptonode.de / a Fractal project
>
On 19.01.2011, at 03:56, [email protected] wrote:
> Hi,
>
> I am trying to make otrs integrate with openldap for agent authentication. My
> ldap allows anon query and I can query ldap from otrs without any problems
> I had this in Config.pm
>
> ######LDAP CONFIG ######
> $Self->{AuthModule} = 'Kernel::System::Auth::LDAP';
> $Self->{'AuthModule::LDAP::Host'} = '192.168.56.130';
> $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=sridhar,dc=com';
> $Self->{'AuthModule::LDAP::UID'} = 'uid';
>
> $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=otrs,ou=groups,dc=sridhar,dc=com';
> $Self->{'AuthModule::LDAP::UserAttr'} = 'UID';
> $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
> $Self->{'AuthModule::LDAP::Params'} = {
> port => 389,
> timeout => 120,
> async => 0,
> version => 3,
> };
>
>
> $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
> $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://192.168.56.130';
> $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=sridhar, dc=com';
> $Self->{'AuthSyncModule::LDAP::UID'} = 'uid';
> $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
> UserFirstname => 'givenName',
> UserLastname => 'sn',
> UserEmail => 'mail',
> };
> $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
> 'otrs',
> ];
>
> ######END OF LDAP CONFIG #######
>
> If I try to login with ldap user, I am getting " Login failed! Your username
> or password was entered incorrectly. " Error message. I can see below log in
> apache error_log
>
> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jan 19 13:52:16 2011
>
> Message: No UserID found for 'otrsuser1'!
>
> Traceback (6751):
> Module: Kernel::System::User::UserLookup (v1.111) Line: 746
> Module: Kernel::System::Auth::Auth (v1.49) Line: 216
> Module: Kernel::System::Web::InterfaceAgent::Run (v1.58) Line: 201
> Module:
> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
> (unknown version) Line: 48
> Module: (eval) (v1.88) Line: 204
> Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
> Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
> Module: ModPerl::Registry::handler (v1.99) Line: 31
>
> Am I missing anything? should AuthSyncModule module automatically sync all
> users in otrs group to mysql? In my case I still have only two users I have
> initially created in mysql database users table. Any help is much
> appreciated.
>
> Thanks,
> Sridhar..
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