On 12.02.2011, at 09:27, Al Hopper wrote: > I've been working hard to configure notifications and the real challenge is > to get everything working using the Amazon SES mail service via the Postfix > MTA. Amazon SES is very picky about headers and all outgoing email has to > have the From: address verified initially. > > I was configuring the Kernel::Sendmail::Host and I changed it from > 'localhost' to nothing (empty). Immediately OTRS shows: > > Software error: > Can't locate object method "EventHandlerTransaction" via package > "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 8325. > > How do I recover the system from here?? > > Note: The particular value I changed is documented as: SendmailModule::Host
Search for exactly that one in $OTRS_HOME/Kernel/Config/Files/ZZZAuto.pm (take care of one (1) capital A) Remove the section/line and you should be good. Afterwards you should open a bug report for this on bugs.otrs.org as I fell that it shouldn’t break anything if the value is empty. Then, you might want to go back to SysConfig -> Framework -> Core::SendMail to the very bottom and define an Envelope used for outgoing emails, that should make the Amazon server happy if I understand your issue correctly. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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