Dear, And thanks, it's work how I want, I have another question, where I can find the correspondence with different tag (<OTRS_CUSTOMER_*>, <OTRS_TICKET_State>, ...) because I need for example to insert the date and time when the ticket is open in my auto-response.
Best regrads Sébastien Bory -----Message d'origine----- De : [email protected] [mailto:[email protected]] De la part de Nils Leideck Envoyé : mercredi 2 mars 2011 09:52 À : User questions and discussions about OTRS. Objet : Re: [otrs] Add Hardware Type Itsm Dear both, just to be correctly, the Hardware Types are defined in the catalog class "ITSM::ConfigItem::Hardware::Type. ;-) Cheers, Nils On 02.03.2011, at 08:37, Adam Bator wrote: > Yes you can do it and it is quite simple. > It is done in Administration -> general catalog : > TISM::ConfigItem::Class Look at the ones already there for examples. > > W dniu 2011-03-01 10:23, Sebastien Bory pisze: >> >> How i can add a hardware type in the configuration Item ? >> >> I explain when you add an hardware item you have the name, description, .. and you have a drop list (type) and you can choose, printer, modem, keyword, and I need to add type since firewall , how I can do that? >> Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
