just a taste: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=70
<http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=70>BTW, IMHO, it would be nice to close a thread and start with a new one cheers, MV On Mon, Mar 7, 2011 at 2:13 PM, Sebastien Bory <[email protected]> wrote: > Dear, > And thanks, it's work how I want, > > I have another question, where I can find the correspondence with different > tag (<OTRS_CUSTOMER_*>, <OTRS_TICKET_State>, ...) because I need for > example > to insert the date and time when the ticket is open in my auto-response. > > Best regrads > > Sébastien Bory > > -----Message d'origine----- > De : [email protected] [mailto:[email protected]] De la part de > Nils > Leideck > Envoyé : mercredi 2 mars 2011 09:52 > À : User questions and discussions about OTRS. > Objet : Re: [otrs] Add Hardware Type Itsm > > Dear both, > > just to be correctly, the Hardware Types are defined in the catalog class > "ITSM::ConfigItem::Hardware::Type”. > > ;-) > > Cheers, Nils > > On 02.03.2011, at 08:37, Adam Bator wrote: > > > Yes you can do it and it is quite simple. > > It is done in Administration -> general catalog : > > TISM::ConfigItem::Class Look at the ones already there for examples. > > > > W dniu 2011-03-01 10:23, Sebastien Bory pisze: > >> > >> How i can add a hardware type in the configuration Item ? > >> > >> I explain when you add an hardware item you have the name, description, > .. and you have a drop list (type) and you can choose, printer, modem, > keyword, … and I need to add type since firewall , how I can do that? > >> > > — > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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