When you create a ticket, if the Owner is -, which is default, it's the root@localhost Owner, and not locked.
What version OTRS and do you have a specific config that assigns an owner? On Tue, Mar 8, 2011 at 5:46 PM, Robert Poreba <[email protected]>wrote: > Hi All, > > > > When we create new Tickets, the Agent creating it becomes the Owner > automatically. > > Is there a way to disable this feature so the Ticket sits in the queue with > blank owner until somebody picks it up? > > > > I’ve checked google but no luck. > > > > -- > > Kind Regards, > > Robert > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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