Am 09.03.2011 04:08, schrieb Gerald Young: > When you create a ticket, if the Owner is -, which is default, it's the > root@localhost Owner, and not locked. > Hi,
which Version of OTRS you are working on?! On different machines 2.2.7, 2.4.9. 2.4.9, when you create a phone-ticket, the owner is always the agent who created the ticket! Owner is "-". The ticket is open and unlocked! If the tickets come by mail and were fetched over Postmaster.pl the owner is root@localhost.. Greets Thorsten > What version OTRS and do you have a specific config that assigns an owner? > > On Tue, Mar 8, 2011 at 5:46 PM, Robert Poreba > <[email protected]>wrote: > >> Hi All, >> >> >> >> When we create new Tickets, the Agent creating it becomes the Owner >> automatically. >> >> Is there a way to disable this feature so the Ticket sits in the queue with >> blank owner until somebody picks it up? >> >> >> >> I’ve checked google but no luck. >> >> >> >> -- >> >> Kind Regards, >> >> Robert >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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