Gerald, Thank you,
I'm on 3.0.6 and I believe I haven't got any config that assigns the owner automatically. All I set is the setting for making the Owner to be Responsible automatically. As I said, currently the Agent logging the call becomes the Owner somehow. -- Kind Regards, Robert On Wed, Mar 9, 2011 at 3:08 AM, Gerald Young <[email protected]> wrote: > When you create a ticket, if the Owner is -, which is default, it's the > root@localhost Owner, and not locked. > > What version OTRS and do you have a specific config that assigns an owner? > > On Tue, Mar 8, 2011 at 5:46 PM, Robert Poreba < > [email protected]> wrote: > >> Hi All, >> >> >> >> When we create new Tickets, the Agent creating it becomes the Owner >> automatically. >> >> Is there a way to disable this feature so the Ticket sits in the queue >> with blank owner until somebody picks it up? >> >> >> >> I’ve checked google but no luck. >> >> >> >> -- >> >> Kind Regards, >> >> Robert >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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