Hello Juan, You can configure the response format in "Ticket::Frontend::ResponseFormat", via SysConfig.
Regards, Elva On 3/28/2011 9:48 AM, Juancho - wrote: > > Hi there!!!!!!! > Ive created some "answers" to reply to the client and linked them to the > queue. > The problem is that when u have a large ticket, what I wrote in answer always > is at the end of the ticket. Can this be changed to be at the beginnig? > > Thanx in advance!!!!! > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Elva María Novoa del Toro Research & Development OTRS Lab, S.A. de C.V. Parque de Software, Módulo A1, Circuito Norte 100 Parque Industrial Zapotlan 2000 49000 Ciudad Guzmán, Jalisco MEXICO T: +52 33 4777 3861 I: www.otrs.com/ Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/
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