Dear Alan, these FreeTextFields needs to be enabled in every View where they should appear.
E.g. Frontend::Agent::Ticket::ViewNote Cheers, Nils On 02.03.2011, at 22:33, Alan Creed wrote: > Hi > Where can i enable the fields?, cant find that option > Thanx in advance > > Enviado desde mi iPhone > > El 02/03/2011, a las 18:27, Nils Leideck <[email protected]> escribió: > >> Dear Juancho, >> >> ok, the second is not required beacuse you just have one key = “Product”, so >> there is no need for a default selection. right? ;-) >> This is the first step I described, did you do the second step as well? >> >> Cheers, Nils >> >> On 02.03.2011, at 19:03, Juancho - wrote: >> >>> The configuration is as follows: >>> >>> Opciones de Configuracion: Ticket -> Core::TicketFreeText >>> >>>> From: [email protected] >>>> Date: Wed, 2 Mar 2011 17:08:35 +0100 >>>> To: [email protected] >>>> Subject: Re: [otrs] Create new item in agent intreface >>>> >>>> Dear Juancho, >>>> >>>> can you post you configuration details? >>>> >>>> Cheers, Nils >>>> >>>> On 02.03.2011, at 16:08, Juancho - wrote: >>>> >>>>> Hi, Ive done what you've said already but doesnt work. When I create a >>>>> new ticket (agent interface), theres no new combo or field. Any >>>>> suggestions? >>>>> >>>>>> From: [email protected] >>>>>> Date: Tue, 1 Mar 2011 20:23:52 +0100 >>>>>> To: [email protected] >>>>>> Subject: Re: [otrs] Create new item in agent intreface >>>>>> >>>>>> Dear Juancho, >>>>>> >>>>>> TicketFreeTextFields are for the Customer AND the Agent interface. >>>>>> >>>>>> 1. Declare the TicketFreeField in SysConfig -> Ticket -> >>>>>> Core::Ticket::FreeText >>>>>> 2. Enable the relevant fields per view (no matter if customer or agent >>>>>> interface - use SysConfig) >>>>>> >>>>>> On 01.03.2011, at 20:13, Juancho - wrote: >>>>>> >>>>>>> Am trying to create a new option in Agent Interface in wich I could >>>>>>> assign a number or string like: "hardware" or "DB", after receiving the >>>>>>> ticket, to add a new clasification. >>>>>>> >>>>>>> Is there an option to do that????? >>>>>>> The freetext one seems to be just for customer interface! >>>> >>>> — >>>> Nils Leideck >>>> http://webint.cryptonode.de / a Fractal project >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> — >> Nils Leideck >> http://webint.cryptonode.de / a Fractal project >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
