Dear Juancho, 2.0.4 is a long time ago ;-))
You could modify Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl to hide the FreeText fields. I recommend to update! :-) Cheers, Nils On 04.03.2011, at 20:41, Juancho - wrote: > Hi there! > Thanks for the answer! > The problem is that I dont have that option, Im using otrs 2.0.4, the only > ones that include the freetext string are: > > Core 24 Framework > Frontend::Agent::Preferences 9 Framework > Core::Ticket 32 Ticket > Core::TicketFreeText 32 Ticket > Frontend::Agent::ModuleRegistration 27 Ticket > Frontend::Agent::Ticket::MenuModule 13 Ticket > > Thanks!!!!! > > From: nils.leid...@leidex.net > Date: Fri, 4 Mar 2011 18:51:55 +0100 > To: otrs@otrs.org > Subject: Re: [otrs] FW: Create new item in agent intreface > > Dear Juancho, > > as said, these fields are configured per view. > The "Free Fields” view can be configured in SysConfig -> Ticket -> > Frontend::Agent::Ticket::ViewFreeText > > Cheers, Nils > > > On 04.03.2011, at 15:08, Juancho - wrote: > > Hi there, thanx for the help so far!!!! > > Id like to know if the input boxes that appear (6) when u enable freetext in > agent interface can be deleted or hidden becouse I really dont need them and > I dont want people to write down there. > > Please Help! > > From: rece...@msn.com > To: otrs@otrs.org > Subject: RE: [otrs] Create new item in agent intreface > Date: Thu, 3 Mar 2011 14:59:11 -0300 > > Hi there! > I could create an option like this: > > > > BASE > Llave: Valor > Clasificacion: > : > : > : > > > > Id like to choose just an option in "Clasificacion", I dont need the 6 text > boxes that always appear. > Is there a way to delete or not show them?? I was looking for it all morning > and couldnt find it. > > Thanks in advance. > > > From: nils.leid...@leidex.net > > Date: Thu, 3 Mar 2011 00:31:17 +0100 > > To: otrs@otrs.org > > Subject: Re: [otrs] Create new item in agent intreface > > > > Dear Alan, > > > > these FreeTextFields needs to be enabled in every View where they should > > appear. > > > > E.g. Frontend::Agent::Ticket::ViewNote > > > > Cheers, Nils > > > > On 02.03.2011, at 22:33, Alan Creed wrote: > > > > > Hi > > > Where can i enable the fields?, cant find that option > > > Thanx in advance > > > > > > Enviado desde mi iPhone > > > > > > El 02/03/2011, a las 18:27, Nils Leideck <nils.leid...@leidex.net> > > > escribió: > > > > > >> Dear Juancho, > > >> > > >> ok, the second is not required beacuse you just have one key = > > >> “Product”, so there is no need for a default selection. right? ;-) > > >> This is the first step I described, did you do the second step as well? > > >> > > >> Cheers, Nils > > >> > > >> On 02.03.2011, at 19:03, Juancho - wrote: > > >> > > >>> The configuration is as follows: > > >>> > > >>> Opciones de Configuracion: Ticket -> Core::TicketFreeText > > >>> > > >>>> From: nils.leid...@leidex.net > > >>>> Date: Wed, 2 Mar 2011 17:08:35 +0100 > > >>>> To: otrs@otrs.org > > >>>> Subject: Re: [otrs] Create new item in agent intreface > > >>>> > > >>>> Dear Juancho, > > >>>> > > >>>> can you post you configuration details? > > >>>> > > >>>> Cheers, Nils > > >>>> > > >>>> On 02.03.2011, at 16:08, Juancho - wrote: > > >>>> > > >>>>> Hi, Ive done what you've said already but doesnt work. When I create > > >>>>> a new ticket (agent interface), theres no new combo or field. Any > > >>>>> suggestions? > > >>>>> > > >>>>>> From: nils.leid...@leidex.net > > >>>>>> Date: Tue, 1 Mar 2011 20:23:52 +0100 > > >>>>>> To: otrs@otrs.org > > >>>>>> Subject: Re: [otrs] Create new item in agent intreface > > >>>>>> > > >>>>>> Dear Juancho, > > >>>>>> > > >>>>>> TicketFreeTextFields are for the Customer AND the Agent interface. > > >>>>>> > > >>>>>> 1. Declare the TicketFreeField in SysConfig -> Ticket -> > > >>>>>> Core::Ticket::FreeText > > >>>>>> 2. Enable the relevant fields per view (no matter if customer or > > >>>>>> agent interface - use SysConfig) > > >>>>>> > > >>>>>> On 01.03.2011, at 20:13, Juancho - wrote: > > >>>>>> > > >>>>>>> Am trying to create a new option in Agent Interface in wich I could > > >>>>>>> assign a number or string like: "hardware" or "DB", after receiving > > >>>>>>> the ticket, to add a new clasification. > > >>>>>>> > > >>>>>>> Is there an option to do that????? > > >>>>>>> The freetext one seems to be just for customer interface! > > >>>> > > >>>> — > > >>>> Nils Leideck > > >>>> http://webint.cryptonode.de / a Fractal project > > >>>> > > >>>> --------------------------------------------------------------------- > > >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > > >>>> Archive: http://lists.otrs.org/pipermail/otrs > > >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > >>> --------------------------------------------------------------------- > > >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > > >>> Archive: http://lists.otrs.org/pipermail/otrs > > >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > >> > > >> — > > >> Nils Leideck > > >> http://webint.cryptonode.de / a Fractal project > > >> > > >> --------------------------------------------------------------------- > > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > > >> Archive: http://lists.otrs.org/pipermail/otrs > > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > >> > > > --------------------------------------------------------------------- > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > — > > Nils Leideck > > http://webint.cryptonode.de / a Fractal project > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > — > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > > --------------------------------------------------------------------- OTRS > mailing list: otrs - Webpage: http://otrs.org/ > Archive:http://lists.otrs.org/pipermail/otrs To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck http://webint.cryptonode.de / a Fractal project
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
