Hi Sune, I believe both emails refer to OTRS 2.4.7, more or less, but not OTRS 3.0 Maybe they've fixed it in the new release?
Thanks and Best Regards, Muhammad El-Sergani. On Mon, Apr 4, 2011 at 10:11 AM, Sune T. Tougaard <[email protected]>wrote: > Actually, i still have not found a good explanation for these issues that I > have seen a few times: > > http://lists.otrs.org/pipermail/otrs/2010-November/034061.html > http://lists.otrs.org/pipermail/otrs/2011-January/034582.html > > Still waiting for the next time it happens. > > -- > /Sune T. > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Nils Leideck > Sent: 3. april 2011 16:36 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] What will happen after "Auto Increment" finishes? > > Dear Muhammad, > > On 03.04.2011, at 16:08, Muhammad El-Sergani wrote: > > > Silly question, but definitely running through many heads... > > If I choose "Autoincrement" for ticket numbering, with a minimum of "5", > that means it will start @ 00000 (after the systemID), what happens after I > reach 99999? > > it doesn't start from the beginning of course. The number will be extended > to 6 digits, otherwise it would start reopening the first tickets ;-) > > Test by yourself with 1 and open more than 11 Tickets ;-) > > Cheers, Nils > > -- > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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