in redhat like system there a service otrs that runs in runlevel 2345 that populates otrs crontab over more other things. one of this is otrs.PendingsJobs.pl (as defined in file pending_jobs in /opt/otrs/var/cron/). This, by default, is executed at every 45 of every 2 hours and does closure and/or notification about ticket that has exceeded pending time and unlock unlockable tickets
On Mon, Apr 18, 2011 at 4:19 PM, Muhammad El-Sergani <[email protected]>wrote: > Thanks Marco, > > Can you help shed some more light about how this goes in general? > > Thanks and Best Regards, > Muhammad El-Sergani. > > > > On Mon, Apr 18, 2011 at 4:06 PM, Marco Vannini <[email protected]>wrote: > >> otrs.PendingJobs.pl in cron >> >> >> On Mon, Apr 18, 2011 at 4:04 PM, Muhammad El-Sergani >> <[email protected]>wrote: >> >>> ad the timer set to 10 minutes in the future. >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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