Thanks Marco, very much appreciated. On Monday, April 18, 2011, Marco Vannini <[email protected]> wrote: > I've leaved it as is being the default time enough for me but yes, what you > are saying is right, the ticket that is declared as "closable" at 00:00, at > 00:01 will be closed. > > On Mon, Apr 18, 2011 at 4:53 PM, Muhammad El-Sergani <[email protected]> > wrote: > Thanks Marco, > > This is all very well, and I understand that very well. > > Basically, what you're saying here is this; at 45 */2 * * *, > otrs.PendingsJobs.pl, will run to check all pending tickets, and if a ticket > is found to be of pending state, the script will check the timer, and see if > its time has expired or not, and then apply the required job, such as closing > or sending a reminder. > > What is the best practice for this? > Should I follow this: setting pending dates to 00:00 for example, and set the > pending cronjob to run @ 1 0 * * *? > > Thanks and Best Regards, > Muhammad El-Sergani. > > > > On Mon, Apr 18, 2011 at 4:38 PM, Marco Vannini <[email protected]> > wrote: > > in redhat like system there a service otrs that runs in runlevel 2345 that > populates otrs crontab over more other things. one of this is > otrs.PendingsJobs.pl (as defined in file pending_jobs > in /opt/otrs/var/cron/). This, by default, is executed at every 45 of every 2 > hours and does closure and/or notification about ticket that has exceeded > pending time and unlock unlockable tickets > > > > > > > > On Mon, Apr 18, 2011 at 4:19 PM, Muhammad El-Sergani <[email protected]> > wrote: > > > > > > Thanks Marco, > > Can you help shed some more light about how this goes in general? > Thanks and Best Regards, > Muhammad El-Sergani. > > > On Mon, Apr 18, 2011 at 4:06 PM, Marco Vannini <[email protected]> > wrote: > > otrs.PendingJobs.pl in cron > > On Mon, Apr 18, 2011 at 4:04 PM, Muhammad El-Sergani <[email protected]> > wrote: > ad the timer set to 10 minutes in the future. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list:
-- Thanks and Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
