I've leaved it as is being the default time enough for me but yes, what you are saying is right, the ticket that is declared as "closable" at 00:00, at 00:01 will be closed.
On Mon, Apr 18, 2011 at 4:53 PM, Muhammad El-Sergani <[email protected]>wrote: > Thanks Marco, > > This is all very well, and I understand that very well. > > Basically, what you're saying here is this; at 45 */2 * * *, > otrs.PendingsJobs.pl, will run to check all pending tickets, and if a > ticket is found to be of pending state, the script will check the timer, and > see if its time has expired or not, and then apply the required job, such as > closing or sending a reminder. > > What is the best practice for this? > Should I follow this: setting pending dates to 00:00 for example, and set > the pending cronjob to run @ 1 0 * * *? > > > Thanks and Best Regards, > Muhammad El-Sergani. > > > > On Mon, Apr 18, 2011 at 4:38 PM, Marco Vannini <[email protected]>wrote: > >> in redhat like system there a service otrs that runs in runlevel 2345 that >> populates otrs crontab over more other things. one of this is >> otrs.PendingsJobs.pl (as defined in file pending_jobs >> in /opt/otrs/var/cron/). This, by default, is executed at every 45 of every >> 2 hours and does closure and/or notification about ticket that has exceeded >> pending time and unlock unlockable tickets >> >> >> >> On Mon, Apr 18, 2011 at 4:19 PM, Muhammad El-Sergani >> <[email protected]>wrote: >> >>> Thanks Marco, >>> >>> Can you help shed some more light about how this goes in general? >>> >>> Thanks and Best Regards, >>> Muhammad El-Sergani. >>> >>> >>> >>> On Mon, Apr 18, 2011 at 4:06 PM, Marco Vannini >>> <[email protected]>wrote: >>> >>>> otrs.PendingJobs.pl in cron >>>> >>>> >>>> On Mon, Apr 18, 2011 at 4:04 PM, Muhammad El-Sergani < >>>> [email protected]> wrote: >>>> >>>>> ad the timer set to 10 minutes in the future. >>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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