Hello, I was wondering, could someone explain what "Escalation" in a queue actually does? To whom will the ticket be escalated?
Also, what's the "Notify by" option? All I can see are percentages. Thanks and Best Regards, Muhammad El-Sergani.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
