escalation put tickets in evindence reflecting a (probably existing) SLA (service level agreement)
notify by, if setted and otrs.Pendigjobs.pl is running in cron, notify at the % of the time of escalation agents that is (probably) running out of SLA On Fri, Apr 22, 2011 at 6:50 PM, Muhammad El-Sergani <[email protected]>wrote: > Hello, > > I was wondering, could someone explain what "Escalation" in a queue > actually does? > To whom will the ticket be escalated? > > Also, what's the "Notify by" option? All I can see are percentages. > > Thanks and Best Regards, > Muhammad El-Sergani. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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