Also, what are "Reminder Tickets", or how can a ticket be placed in that section?
Thanks and Best Regards, Muhammad El-Sergani. On Fri, Apr 22, 2011 at 6:50 PM, Muhammad El-Sergani <[email protected]>wrote: > Hello, > > I was wondering, could someone explain what "Escalation" in a queue > actually does? > To whom will the ticket be escalated? > > Also, what's the "Notify by" option? All I can see are percentages. > > Thanks and Best Regards, > Muhammad El-Sergani. > >
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