Hi M El s, I would like to notify you and the others that does not know about that there is a otrsteam.ideascale.com site where one could create or votes on ideas to improve otrs experience. Something related to the topics, for ie, there is a https://otrsteam.ideascale.com/a/dtd/Undo-Time/97577-10369.
come there and vote for it :D On Wed, Apr 27, 2011 at 9:58 AM, Muhammad El-Sergani <[email protected]>wrote: > Thanks Mark, > > That was rather helpful! > > But what about if this wasn't an originally merged ticket? Like a > customer following up on an old ticket, bearing new details? > > On Tuesday, April 26, 2011, Grzella, Mark <[email protected]> > wrote: > > Because the „old and original“ ticket switches to a special state > (merged) and it´s article/contend is moved to the other ticket. If you now > split it, OTRS will create a new ticket and move the proper article into > this new one. Think about a box system. You got 2 boxes, where in both boxes > a piece of wood is in.If you move that wood from box A to box B, box A is > empty and box B has 2 pieces of wood in it. Should you want to have two > boxes again, you will pick an empty new box to put one of the wood pieces > into. mit freundlichen GrüßenStudienkreis GmbH > > Mark Grzella > > Junior IT-Projektleiter > > Universitätsstraße 104, 44799 Bochum > > Tel.: 02 34/97 60 - 404 > > [email protected] > > www.studienkreis.deAG Bochum HRB 4581 > > Geschäftsführer: > > Franz Dahlmanns > > Bernd Kreissig (Sprecher) > > Bastian Schmidt-Faber Von: [email protected] [mailto: > [email protected]] Im Auftrag von Muhammad El-Sergani > > Gesendet: Dienstag, 26. April 2011 15:58 > > An: User questions and discussions about OTRS. > > Betreff: Re: [otrs] How to split a ticket Yeah, but i found some strange > stuff actually... like y does OTRS create a Phone ticket then?! Thanks and > Best Regards, > > Muhammad El-Sergani. > > > > On Tue, Apr 26, 2011 at 3:53 PM, Grzella, Mark <[email protected]> > wrote:Thought about using the button “split” ? mit freundlichen > GrüßenStudienkreis GmbH > > Mark Grzella > > Junior IT-Projektleiter > > Universitätsstraße 104, 44799 Bochum > > Tel.: 02 34/97 60 - 404 > > [email protected] > > www.studienkreis.deAG Bochum HRB 4581 > > Geschäftsführer: > > Franz Dahlmanns > > Bernd Kreissig (Sprecher) > > Bastian Schmidt-Faber Von: [email protected] [mailto: > [email protected]] Im Auftrag von Muhammad El-Sergani > > Gesendet: Dienstag, 26. April 2011 15:47 > > An: [email protected] > > Betreff: Re: [otrs] How to split a ticket Guys? Thanks and Best Regards, > > Muhammad El-Sergani. On Mon, Apr 25, 2011 at 5:13 PM, Muhammad El-Sergani > <[email protected]> wrote:Hi all, > > > > I know how to merge two or more tickets, working fine. > > > > How can I split one that I accidentally merged? i.e. undo the mistake > ... Thanks and Best Regards, > > Muhammad El-Sergani. > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- > > Thanks and Best Regards, > Muhammad El-Sergani. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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