Hi Michiel, Could you please elaborate on the "entable title field in the overviews" part? Where does one enable that?
Lars -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Michiel Beijen Sent: Wednesday, May 25, 2011 8:08 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Notify sender when empty subject received Sure, that will work well! But you can also let your agents do classification on incoming tickets without subjects, just let them change the Title field. If you enable the Title field in the overviews, this will be enough. Some other people might like to write emails with titles as "Help Me" or "Problem" or "Please assist" ... those would also need postmaster filters and/or classification... I guess the last option is best. -- Mike On Wed, May 25, 2011 at 19:29, GARDAIS Ionel <[email protected]> wrote: > Hi list, > > I'd like to notify and drop any new mail received from a client when there is > no subject in his mail. > > What kind of configuration should I use ? > > I was thinking of a combination of : > - a postmaster filter forcing a special queue 'rejected-queue' > - an auto-response for this queue saying that there must be a subject on > their mails. > > But I'm not sure it this will do the trick. > > Any clues ? > Thanks, > Ionel > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
