I know it's Friday and all, but I didn't really understand any of that. Could you give a short example for dummies like me?
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Michiel Beijen Sent: Friday, May 27, 2011 12:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Notify sender when empty subject received Sure, you can add the field in the different "Masks", for instance in the AgentTicketNote window. Find the options in SysConfig. By default you can change the title in the FreeText mask. -- Mike On Fri, May 27, 2011 at 09:52, Lars Jørgensen <[email protected]> wrote: > Hi Michiel, > > Got that, tanks. How about letting the agents change the title field, that > you also mentioned? Is that possible? > > > Lars > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Michiel Beijen > Sent: Thursday, May 26, 2011 4:50 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Notify sender when empty subject received > > Hi Lars, > > I meant this sysconfig setting: > http://doc.otrs.org/3.0/en/html/Ticket.html#Ticket:Frontend::Agent::TicketOverview:Ticket::Frontend::OverviewSmall_ColumnHeader > > It makes the ticket title appear in the small view rather than the > subject of the last article; which makes much more sense in my > opinion. > > -- > Mike > > On Thu, May 26, 2011 at 14:06, Lars Jørgensen <[email protected]> wrote: >> Hi Michiel, >> >> Could you please elaborate on the "entable title field in the overviews" >> part? Where does one enable that? >> >> >> Lars >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On Behalf Of >> Michiel Beijen >> Sent: Wednesday, May 25, 2011 8:08 PM >> To: User questions and discussions about OTRS. >> Subject: Re: [otrs] Notify sender when empty subject received >> >> Sure, that will work well! >> But you can also let your agents do classification on incoming tickets >> without subjects, just let them change the Title field. If you enable >> the Title field in the overviews, this will be enough. >> >> Some other people might like to write emails with titles as "Help Me" >> or "Problem" or "Please assist" ... those would also need postmaster >> filters and/or classification... I guess the last option is best. >> -- >> Mike >> >> On Wed, May 25, 2011 at 19:29, GARDAIS Ionel >> <[email protected]> wrote: >>> Hi list, >>> >>> I'd like to notify and drop any new mail received from a client when there >>> is no subject in his mail. >>> >>> What kind of configuration should I use ? >>> >>> I was thinking of a combination of : >>> - a postmaster filter forcing a special queue 'rejected-queue' >>> - an auto-response for this queue saying that there must be a subject on >>> their mails. >>> >>> But I'm not sure it this will do the trick. >>> >>> Any clues ? >>> Thanks, >>> Ionel >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
