Hi Michiel, Got that, tanks. How about letting the agents change the title field, that you also mentioned? Is that possible?
Lars -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Michiel Beijen Sent: Thursday, May 26, 2011 4:50 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Notify sender when empty subject received Hi Lars, I meant this sysconfig setting: http://doc.otrs.org/3.0/en/html/Ticket.html#Ticket:Frontend::Agent::TicketOverview:Ticket::Frontend::OverviewSmall_ColumnHeader It makes the ticket title appear in the small view rather than the subject of the last article; which makes much more sense in my opinion. -- Mike On Thu, May 26, 2011 at 14:06, Lars Jørgensen <[email protected]> wrote: > Hi Michiel, > > Could you please elaborate on the "entable title field in the overviews" > part? Where does one enable that? > > > Lars > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Michiel Beijen > Sent: Wednesday, May 25, 2011 8:08 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Notify sender when empty subject received > > Sure, that will work well! > But you can also let your agents do classification on incoming tickets > without subjects, just let them change the Title field. If you enable > the Title field in the overviews, this will be enough. > > Some other people might like to write emails with titles as "Help Me" > or "Problem" or "Please assist" ... those would also need postmaster > filters and/or classification... I guess the last option is best. > -- > Mike > > On Wed, May 25, 2011 at 19:29, GARDAIS Ionel > <[email protected]> wrote: >> Hi list, >> >> I'd like to notify and drop any new mail received from a client when there >> is no subject in his mail. >> >> What kind of configuration should I use ? >> >> I was thinking of a combination of : >> - a postmaster filter forcing a special queue 'rejected-queue' >> - an auto-response for this queue saying that there must be a subject on >> their mails. >> >> But I'm not sure it this will do the trick. >> >> Any clues ? >> Thanks, >> Ionel >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
