Hello!
In the Customer Web -> New Ticket I want the queues to be filtered based on
what ticket type the customer has selected. I have managed to get the similar
thing to work where the service list is filtered based on what queue the
customer chose, but this on I stay without luck so far.
Here is my ACL:
----------------
# Filter Queues
$Self->{TicketAcl}->{'ACL-Customer-Ticket-9'} = {
Properties => {Frontend => {Action =>
['CustomerTicketMessage']}, },
# hide the queues's for types
PossibleNot => {Queue =>
['[RegExp]::','[RegExp]^*'] }
};
$Self->{TicketAcl}->{'ACL-Name-10'} = {
# match properties
Properties => {Frontend =>
{Action => ['CustomerTicketMessage']},
# current ticket match properties
Ticket => { Type => ['RfC'] },
},
Possible => {
Queue => ['[RegExp]^Change Queue Several Nines']
},
};
----------------
The queues are never hidden and not filtered after ticket type has been chosen.
Please advice.
Thanks in advance!
Regards,
Niklas
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