Thank you for your answer.
Still, I cannot get it to work. I looked at your example, but I already
managed to get what you explained to work. It's the queue that should be
empty and when I choose the type, the associated queue should be shown in
the list. As in my example, I want to present 'Change Queue Several Nines'
when 'RfC' has been chosen. This is how it looks now:
$Self->{TicketAcl}->{'ACL-hide-queues'} = {
Properties => { Ticket => { Name => ['[RegExp].*']},},
# hide the queues's for all types
PossibleNot => {Ticket => { Queue => { Name =>
['[RegExp]::','[RegExp]^*'] },
},
},
};
$Self->{TicketAcl}->{'ACL-show-change-queu-for-rfc'} = {
Properties => {
# current ticket match properties
Ticket => { Name => ['RfC']},
},
Possible => {
Queue => { Name => ['[RegExp]^Change Queue Several Nines']
},
},
};
However, I did try both Properties => { Ticket => { Name =>
['[RegExp].*']},}, and Properties => { Ticket => => ['[RegExp].*']}, no
difference. Same with PossibleNot for queues, both with and without
"Name".
Thanks!
On 2011-06-04 14.00, "[email protected]" <[email protected]> wrote:
>Send otrs mailing list submissions to
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>Today's Topics:
>
> 1. Re: Firefox does not remember otrs agent password (Frank Thommen)
> 2. Re: Customer -> New Ticket, filter queue based on ticket
> type (Marius Vaitiekunas)
> 3. Re: Firefox does not remember otrs agent password
> (Marius Vaitiekunas)
> 4. Re: Firefox does not remember otrs agent password (LQ Marshall)
> 5. How to replicate OTRS on another machine when attachments
> are getting stored in FS (Amit Sharma)
> 6. Re: Firefox does not remember otrs agent password
> (Marius Vaitiekunas)
>
>
>----------------------------------------------------------------------
>
>Message: 1
>Date: Fri, 03 Jun 2011 22:32:44 +0200
>From: Frank Thommen <[email protected]>
>Subject: Re: [otrs] Firefox does not remember otrs agent password
>To: "User questions and discussions about OTRS." <[email protected]>
>Message-ID: <[email protected]>
>Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
>Marius Vaitiekunas wrote:
>> Hello,
>>
>> As you can see in a subject, firefox does not remember otrs agent
>> password. Chrome does. Anybody know, how to change this behavior?
>> Thank You.
>
>It's anyway always best if passwords are remembered by humans and not by
>software :-)
>
>frank
>
>
>
>------------------------------
>
>Message: 2
>Date: Fri, 3 Jun 2011 23:43:40 +0300
>From: Marius Vaitiekunas <[email protected]>
>Subject: Re: [otrs] Customer -> New Ticket, filter queue based on
> ticket type
>To: "User questions and discussions about OTRS." <[email protected]>
>Message-ID: <[email protected]>
>Content-Type: text/plain; charset=ISO-8859-1
>
>On Fri, Jun 3, 2011 at 8:10 PM, <[email protected]> wrote:
>> Hello!
>> In the Customer Web -> New Ticket I want the queues to be filtered
>>based on
>> what ticket type the customer has selected. I have managed to get the
>> similar thing to work where the service list is filtered based on what
>>queue
>> the customer chose, but this on I stay without luck so far.
>> Here is my ACL:
>> ----------------
>> # Filter Queues
>> $Self->{TicketAcl}->{'ACL-Customer-Ticket-9'} = {
>> ?? ? ? ?Properties => {Frontend => {Action =>
>> ?? ? ? ? ? ? ? ?['CustomerTicketMessage']}, ?},
>> ?? ? ? ?# hide the queues's for types
>> ?? ? ? ? ? ? ? ?PossibleNot => {Queue =>
>> ?? ? ? ? ? ? ? ? ? ? ? ?['[RegExp]::','[RegExp]^*'] ?}
>> };
>> $Self->{TicketAcl}->{'ACL-Name-10'} = {
>> ?? ? ? ? ? ? ? ? ? ? # match properties
>> Properties => {Frontend =>
>> ?? ? {Action => ['CustomerTicketMessage']},
>> ?? ? ? ? ? ? # current ticket match properties
>> ?? ? ? ? ? ? Ticket => { Type => ['RfC'] ?},
>> ?? ? ? ? ? ? },
>> ?? ?Possible => {
>> ?? ? ? ? Queue => ?['[RegExp]^Change Queue Several Nines']
>> ?? ? ? ? ? ? ? ? ? },
>> };
>> ----------------
>> The queues are never hidden and not filtered after ticket type has been
>> chosen.
>> Please advice.
>> Thanks in advance!
>> Regards,
>> Niklas
>>
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
>Hi,
>
>Use:
>
>Properties => {
> # current ticket match properties
> Type => {
> Name => ['RfC'],
> },
>},
>
>Ticket does not exists yet, so Ticket => { Type => ['RfC'] } is
>undefined. The next example hides all SLAs for RfC.
>
> # ticket acl
> $Self->{TicketAcl}->{'No-SLA-For-Rfc'} = {
> Properties => {
> Type => {
> Name => ['RfC'],
> },
> },
> PossibleNot => {
> Ticket => {
> SLA => ['[RegExp].*'],
> },
> },
> },
>
>
>------------------------------
>
>Message: 3
>Date: Fri, 3 Jun 2011 23:57:53 +0300
>From: Marius Vaitiekunas <[email protected]>
>Subject: Re: [otrs] Firefox does not remember otrs agent password
>To: "User questions and discussions about OTRS." <[email protected]>
>Message-ID: <[email protected]>
>Content-Type: text/plain; charset=ISO-8859-1
>
>On Fri, Jun 3, 2011 at 11:32 PM, Frank Thommen <[email protected]>
>wrote:
>> Marius Vaitiekunas wrote:
>>>
>>> Hello,
>>>
>>> As you can see in a subject, firefox does not remember otrs agent
>>> password. Chrome does. Anybody know, how to change this behavior?
>>> Thank You.
>>
>> It's anyway always best if passwords are remembered by humans and not by
>> software :-)
>>
>> frank
>>
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>Yes, but humans are lazy :) And most of them do not care about
>security and so on.. They are not paranoid admins :)
>
>--
>mv
>
>
>------------------------------
>
>Message: 4
>Date: Fri, 03 Jun 2011 23:50:00 -0400
>From: "LQ Marshall" <[email protected]>
>Subject: Re: [otrs] Firefox does not remember otrs agent password
>To: "User questions and discussions about OTRS." <[email protected]>
>Message-ID: <[email protected]>
>Content-Type: text/plain; charset=utf-8
>
>Did you verify that firefox has not been told to not remember passwords
>for OTRS; I've never had trouble settomg FF to remember userpasses. -LQ
>----- Original Message -----
>From:Frank Thommen <[email protected]>
>To:"User questions and discussions about OTRS." <[email protected]>
>Sent:6/3/2011 16:33
>Subject:Re: [otrs] Firefox does not remember otrs agent password
>
>
>Marius Vaitiekunas wrote:
>> Hello,
>>
>> As you can see in a subject, firefox does not remember otrs agent
>> password. Chrome does. Anybody know, how to change this behavior?
>> Thank You.
>
>It's anyway always best if passwords are remembered by humans and not by
>software :-)
>
>frank
>
>---------------------------------------------------------------------
>OTRS mailing list: otrs - Webpage: http://otrs.org/
>Archive: http://lists.otrs.org/pipermail/otrs
>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
>------------------------------
>
>Message: 5
>Date: Fri, 3 Jun 2011 21:42:38 -0700 (PDT)
>From: Amit Sharma <[email protected]>
>Subject: [otrs] How to replicate OTRS on another machine when
> attachments are getting stored in FS
>To: OTRS Forum <[email protected]>
>Message-ID: <[email protected]>
>Content-Type: text/plain; charset="iso-8859-1"
>
>Hi,
>?
>I have OTRS 2.4.7 working successfully on Linux box from past 1 year.
>MySQL was configured in replication mode and the DB was getting
>successfully replicated when the attachments were begin stored in DB.
>?
>Of late I have moved to FS for attachments and from them on replication
>has started giving trouble.
>?
>I get the following error at mysql prompt:
>?
>Last_SQL_Error: Error 'Table 'ticket' is marked as crashed and should be
>repaired' on query. Default database: 'otrs'. Query: 'UPDATE ticket SET
>escalation_response_time = '0' WHERE id = '101233''
>
>My questions are:
>?
>1. Is the above issue related to DB being changed to FS for attachments?
>2. How to?I ensure sync of var/article on realtime basis.
>3. Is there any other option of having realtime copy of OTRS so that in
>case primary servers crashes, the backup server takes over as primary
>almost immediately.
>(Earlier it was working fine and it used to get switched to backup server
>almost immediately. This was done thru cron scripts)
>?
>regards,
>Amit Sharma
>
>Thanks and Regards,
>Amit Sharma
>?
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>------------------------------
>
>Message: 6
>Date: Sat, 4 Jun 2011 11:19:57 +0300
>From: Marius Vaitiekunas <[email protected]>
>Subject: Re: [otrs] Firefox does not remember otrs agent password
>To: "User questions and discussions about OTRS." <[email protected]>
>Message-ID: <[email protected]>
>Content-Type: text/plain; charset=ISO-8859-1
>
>On Sat, Jun 4, 2011 at 6:50 AM, "LQ Marshall" <[email protected]>
>wrote:
>> Did you verify that firefox has not been told to not remember passwords
>>for OTRS; I've never had trouble settomg FF to remember userpasses. -LQ
>>
>
>I was not clear enough. Firefox remembers a password (I can see in a
>preferences), but it does not autofill it.
>
>
>------------------------------
>
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