On Fri, Jun 3, 2011 at 8:10 PM, <[email protected]> wrote:
> Hello!
> In the Customer Web -> New Ticket I want the queues to be filtered based on
> what ticket type the customer has selected. I have managed to get the
> similar thing to work where the service list is filtered based on what queue
> the customer chose, but this on I stay without luck so far.
> Here is my ACL:
> ----------------
> # Filter Queues
> $Self->{TicketAcl}->{'ACL-Customer-Ticket-9'} = {
> Properties => {Frontend => {Action =>
> ['CustomerTicketMessage']}, },
> # hide the queues's for types
> PossibleNot => {Queue =>
> ['[RegExp]::','[RegExp]^*'] }
> };
> $Self->{TicketAcl}->{'ACL-Name-10'} = {
> # match properties
> Properties => {Frontend =>
> {Action => ['CustomerTicketMessage']},
> # current ticket match properties
> Ticket => { Type => ['RfC'] },
> },
> Possible => {
> Queue => ['[RegExp]^Change Queue Several Nines']
> },
> };
> ----------------
> The queues are never hidden and not filtered after ticket type has been
> chosen.
> Please advice.
> Thanks in advance!
> Regards,
> Niklas
>
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Hi,
Use:
Properties => {
# current ticket match properties
Type => {
Name => ['RfC'],
},
},
Ticket does not exists yet, so Ticket => { Type => ['RfC'] } is
undefined. The next example hides all SLAs for RfC.
# ticket acl
$Self->{TicketAcl}->{'No-SLA-For-Rfc'} = {
Properties => {
Type => {
Name => ['RfC'],
},
},
PossibleNot => {
Ticket => {
SLA => ['[RegExp].*'],
},
},
},
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