Hi, Thanks Ralf for your prompt answer. That's what I would think, too. But OTRS didn't sort the mail into the specified queue, but took the queue defined in Postmaster Mail Account. :-(
Hmm. Wait.
Is this Postmaster Filter possible?
---8< ---
Match:
Header 1: Subject --->
(\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$)
Header 2: X-OTRS-Queue ---> defaultqueue as defined in Postmaster Mail
Account
Set:
Header 1: X-OTRS-Queue --> another queue esp. for this filter
---8< ---
So, is X-OTRS-Queue set after receiving the mail (and before running through
postmaster filter)? Postmaster Mail account is set to "Dispatching by selected
Queue" ...
Regards,
Jan Dreyer
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Ralf
Hildebrandt
Sent: Friday, June 24, 2011 3:02 PM
To: [email protected]
Subject: Re: [otrs] PostmasterFilter: Regexp not working
* Ralf Hildebrandt <[email protected]>:
> * [email protected] <[email protected]>:
> > Hello,
> >
> >
> >
> > we are using the postmaster filter very excessively (having more than 100).
> > Some regexp are really not failure-proof.
> >
> >
> >
> > But I thought this one (looking at subject line) is:
> >
> > ---8< ---
> >
> > (\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$)
Damn, didn't see the other |
So it's either:
(\D|^)123_Cust(\D|$)
or
(\D|^)123(\D).*(\D)Cust(\D|$)
The second part of the regexp should match!
# echo "Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF
RELEVANT**" | pcregrep "(\D|^)123(\D).*(\D)Cust(\D|$)"
Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF RELEVANT**
yup, it's matching!
--
Ralf Hildebrandt
Geschäftsbereich IT | Abteilung Netzwerk
Charité - Universitätsmedizin Berlin
Campus Benjamin Franklin
Hindenburgdamm 30 | D-12203 Berlin
Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962
[email protected] | http://www.charite.de
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