do you see any action regarding this in the logs? On Fri, Jun 24, 2011 at 9:28 AM, <[email protected]> wrote:
> Hi, > > Thanks Ralf for your prompt answer. > That's what I would think, too. > But OTRS didn't sort the mail into the specified queue, but took the queue > defined in Postmaster Mail Account. :-( > > Hmm. Wait. > Is this Postmaster Filter possible? > ---8< --- > Match: > Header 1: Subject ---> > (\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$) > Header 2: X-OTRS-Queue ---> defaultqueue as defined in Postmaster > Mail Account > Set: > Header 1: X-OTRS-Queue --> another queue esp. for this filter > ---8< --- > > So, is X-OTRS-Queue set after receiving the mail (and before running > through postmaster filter)? Postmaster Mail account is set to "Dispatching > by selected Queue" ... > > Regards, > Jan Dreyer > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Ralf Hildebrandt > Sent: Friday, June 24, 2011 3:02 PM > To: [email protected] > Subject: Re: [otrs] PostmasterFilter: Regexp not working > > * Ralf Hildebrandt <[email protected]>: > > * [email protected] <[email protected]>: > > > Hello, > > > > > > > > > > > > we are using the postmaster filter very excessively (having more than > 100). > > > Some regexp are really not failure-proof. > > > > > > > > > > > > But I thought this one (looking at subject line) is: > > > > > > ---8< --- > > > > > > (\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$) > > Damn, didn't see the other | > > So it's either: > (\D|^)123_Cust(\D|$) > or > (\D|^)123(\D).*(\D)Cust(\D|$) > > The second part of the regexp should match! > > # echo "Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF > RELEVANT**" | pcregrep "(\D|^)123(\D).*(\D)Cust(\D|$)" > Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF RELEVANT** > > yup, it's matching! > > -- > Ralf Hildebrandt > Geschäftsbereich IT | Abteilung Netzwerk > Charité - Universitätsmedizin Berlin > Campus Benjamin Franklin > Hindenburgdamm 30 | D-12203 Berlin > Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 > [email protected] | http://www.charite.de > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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