Hi,
I found it: a typical layer-8-problem ;-) I mistyped the name of the destination queue Thanks for this hint! Gruß Jan Dreyer From: [email protected] [mailto:[email protected]] On Behalf Of Gerald Young Sent: Friday, June 24, 2011 4:09 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] PostmasterFilter: Regexp not working do you see any action regarding this in the logs? On Fri, Jun 24, 2011 at 9:28 AM, <[email protected]> wrote: Hi, Thanks Ralf for your prompt answer. That's what I would think, too. But OTRS didn't sort the mail into the specified queue, but took the queue defined in Postmaster Mail Account. :-( Hmm. Wait. Is this Postmaster Filter possible? ---8< --- Match: Header 1: Subject ---> (\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$) Header 2: X-OTRS-Queue ---> defaultqueue as defined in Postmaster Mail Account Set: Header 1: X-OTRS-Queue --> another queue esp. for this filter ---8< --- So, is X-OTRS-Queue set after receiving the mail (and before running through postmaster filter)? Postmaster Mail account is set to "Dispatching by selected Queue" ... Regards, Jan Dreyer -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Ralf Hildebrandt Sent: Friday, June 24, 2011 3:02 PM To: [email protected] Subject: Re: [otrs] PostmasterFilter: Regexp not working * Ralf Hildebrandt <[email protected]>: > * [email protected] <[email protected]>: > > Hello, > > > > > > > > we are using the postmaster filter very excessively (having more than 100). > > Some regexp are really not failure-proof. > > > > > > > > But I thought this one (looking at subject line) is: > > > > ---8< --- > > > > (\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$) Damn, didn't see the other | So it's either: (\D|^)123_Cust(\D|$) or (\D|^)123(\D).*(\D)Cust(\D|$) The second part of the regexp should match! # echo "Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF RELEVANT**" | pcregrep "(\D|^)123(\D).*(\D)Cust(\D|$)" Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF RELEVANT** yup, it's matching! -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 <tel:%2B49%2030%20450%20570%20155> | Fax: +49 30 450 570 962 <tel:%2B49%2030%20450%20570%20962> [email protected] | http://www.charite.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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